Public URL: https://www.boundlessapi.com/en/status.html
This document defines the Status Page setup for Boundless API launch. Implementation: Instatus, Better Stack, or similar.
1. Components
| Component | Description |
|---|---|
| API Gateway | Core routing, authentication, rate limiting |
| Dashboard | Console, billing UI |
| Billing System | Credit purchases, usage metering |
| Open-Source Models | DeepSeek, Qwen, GLM hosted endpoints |
| Frontier Models | GPT, Claude, Gemini proxied routes |
| Provider: OpenAI | Upstream OpenAI connectivity |
| Provider: Anthropic | Upstream Anthropic connectivity |
| Provider: Google | Upstream Google connectivity |
2. Status Levels
| Status | Color | Meaning |
|---|---|---|
| Operational | Green | Normal |
| Degraded Performance | Yellow | Elevated latency or partial errors |
| Partial Outage | Orange | Significant impact, workaround may exist |
| Major Outage | Red | Service unavailable |
| Maintenance | Blue | Scheduled work |
3. Incident Workflow
3.1 Detection
- Automated alerts from monitoring (latency, error rate, uptime)
- Support tickets cluster
- Provider status pages
3.2 Response
| SEV | Definition | Status Update Within |
|---|---|---|
| SEV1 | API down or >50% errors | 30 minutes |
| SEV2 | Major model/provider down | 1 hour |
| SEV3 | Degraded performance | 2 hours |
3.3 Updates
- SEV1: every 60 minutes until resolved
- SEV2: every 2 hours
- Post-resolution: final summary within 24 hours (SEV1: public postmortem within 5 business days)
4. Subscriptions
Users can subscribe via:
- RSS
- Slack webhook (optional)
- Discord #status-announcements (manual mirror)
5. Maintenance
- Schedule maintenance at least 48 hours in advance
- Post maintenance window on Status Page
- Prefer low-traffic hours (UTC 06:00–10:00)
6. External Dependencies
Link to upstream status pages in incident updates:
- OpenAI: https://status.openai.com
- Anthropic: https://status.anthropic.com
- Google Cloud: https://status.cloud.google.com
7. Launch Checklist
- [ ] Status page live at www.boundlessapi.com/en/status.html
- [ ] All components created
- [ ] Email subscription tested
- [ ] Linked from website footer and docs
- [ ] On-call runbook linked internally
- [ ] Test incident posted and resolved (dry run)