This Refund Policy applies to credit purchases on Boundless API. It supplements our Billing & Credits Policy and Terms of Service.
1. General Principle
Boundless sells prepaid API credits consumed per token. Because inference costs are incurred in real time when you use the API, consumed credits are not refundable.
2. Eligible Refunds
2.1 Unused Credits — Self-Service Window
You may request a refund of unused purchased credits within 24 hours of purchase if:
- No API usage has been deducted from that purchase batch, AND
- Your account is in good standing (not suspended for abuse)
How to request: Dashboard → Billing → Credits → Request Refund (within 24h window)
Refund amount: Unused credit balance from that purchase, excluding the platform fee.
Method: Original payment method via Stripe
Timeline: 5–10 business days
2.2 Billing Errors
Full refund or account credit for:
- Duplicate Stripe charges
- Credits not applied due to technical failure (confirmed by our team)
- Incorrect charges due to platform bug (verified via request logs)
Contact support@boundlessapi.com with Stripe receipt ID and purchase timestamp.
2.3 Account Termination by Boundless (Error)
If we terminate your account in error (not for Terms violation), we will refund unused purchased credits upon request.
3. Non-Refundable Items
The following are not refundable:
| Item | Reason |
|---|---|
| Consumed API usage | Upstream inference cost already incurred |
| Platform fee (5%) | Service fee for credit processing |
| Welcome / promotional credits | Free bonus — no cash value |
| Referral or survey bonus credits | Promotional |
| Credits after 24h purchase window | Per policy |
| Accounts terminated for AUP/Terms violations | Forfeiture per Terms |
| Stripe processing fees | Third-party cost |
4. Partial Refunds
We do not offer partial refunds on individual API requests. If a request was charged in error (e.g., charged despite zero tokens on a failed request), contact support for account credit.
5. Chargebacks
Please contact support@boundlessapi.com before filing a chargeback. Unauthorized chargebacks may result in account suspension.
If a chargeback is filed:
- Account may be immediately suspended
- We will provide evidence to Stripe
- Future purchases may be blocked
6. Auto-Recharge Purchases
Auto-recharge transactions follow the same 24-hour unused refund window. Disable auto-recharge before disputing if you do not want future charges.
7. Enterprise Customers
Enterprise contracts may have different refund terms specified in the order form. Contract terms prevail.
8. How to Contact Us
Email: support@boundlessapi.com
Subject: Refund Request — [your account email]
Include:
- Account email
- Stripe receipt or payment date
- Reason for request
- Amount expected
We respond within 2 business days.
9. Changes
We may update this policy with notice. Refund requests are governed by the policy in effect at time of purchase.